When a patient submits a form on the website, they will get an email to confirm the practice has received it. The email can include information such as next steps the patient should take or when the patient can expect a response.

Each form will already have a template for the auto acknowledgement, but you can tailor them. To do this, you need to be an administrator on the dashboard.

Instructions

1. Login to the dashboard (you can do this by adding '/dashboard' to the end of your practice website address)

2. Once logged in, please click the menu button at the top left

3. Click 'Form options' from the menu dropdown

4. Select the form you wish to amend the auto-acknowledgment for

5. Amend any information in the text box

6. Click save

When editing the acknowledgement any instances of [PATIENT] will be replaced with the patient's full name, and [PRACTICE] will be replaced with the practice name.