At Silicon Practice, we're committed to providing you with the support you need, whether it's troubleshooting a technical issue or seeking guidance on using our services effectively. Our support system is designed to empower you to find solutions independently, but we're also here to lend a helping hand whenever you need it. Here's how you can navigate our support options:
Exploring the Knowledge Base
Our knowledge base is a treasure trove of information, packed with detailed articles, guides, and FAQs to address a wide range of topics. Before reaching out for assistance, we encourage you to explore our knowledge base to see if your question has already been answered. Simply browse through the categories or use the search function to find relevant articles that can help you resolve your enquiry.
Creating a Support Ticket
If you can't find the answer you're looking for in the knowledge base, don't worry – our support team is here to assist you. To create a support request for issue or changes simply click on the pink chat icon bottom right. The 3 options presented will direct your enquiry to the best team to support you. Just select one and enter your NHS email address. The chat bot will then guide you through your selection to the correct section required. A ticket will be raised based on your choices and our team will respond with personalised assistance.
Why Use the Knowledge Base First?
Using the knowledge base first is often the quickest and most efficient way to find the help you need. By exploring our extensive library of articles and resources, you can get instant answers to common questions and troubleshoot issues on your own schedule. This not only saves you time but also empowers you to become more proficient in using our services.
Getting Personalised Assistance
While our knowledge base is a valuable resource, we understand that some enquiries may require personalised assistance from our support team. If you're unable to find the solution you're looking for in the knowledge base, don't hesitate to create a support ticket via our chat bot. Our team is dedicated to providing you with the assistance you need to overcome any challenges you may encounter.